Module 9 Transcript

[MODULE 9—Pet Owner Training]

Voiceover: Welcome to module 9 of the Caninsulin VetPen training course. Now that you know how to use VetPen, this module will guide you through how to train pet owners to use VetPen correctly. 

[title screen—with blue background taken from ad]
(superimposed logo)Caninsulin® VetPen®
(superimposed copy)Caninsulin® VetPen® Training
Module 9: Training pet owners 
Voiceover: A key resource for you to use while training your clients is the VetPen in-clinic reference guide. This handy flipbook shows you how to guide your clients through the administration process step by step. It also explains what diabetes is, how it affects their pet, and how insulin injections help diabetic pets.(headline)VetPen® in-clinic reference guide
(visual—VetPen flipbook MAHI 13900)
Voiceover: At the start of any training session, remind your clients that VetPen is similar to the insulin pens that human diabetics use every day. And like human insulin pens, VetPen makes giving insulin injections to pets more convenient and accurate than ever. 
(headline)VetPen® provides the same benefits as human insulin pens
(copy)Greater convenience Makes dosing more accurate and more consistent
(visual—image of veterinarian with pet owner and pet)
Voiceover: The main goal of training is to help your clients envision themselves confidently giving their pet injections every day. So remind your clients at the start by telling them that, “The ultimate benefit of giving insulin injections is so that your pet continues to enjoy a happy, healthy life.”(headline)Goals of training
(copy)Help your clients approach managing their pet’s diabetes with confidence Help pets continue to enjoy a happy, healthy life
Voiceover: When training your clients, be sure to allocate enough time. Choose a place to conduct the training that is quiet and conducive to learning.
As you explain how to administer insulin with VetPen, pause between sections to be sure that pet owners understand the processes and see if they have any questions or concerns.
(headline)Tips for client training 
(copy)Allocate enough time Choose a place that is quiet and conducive to learning Pause to allow for questions
Voiceover: First, acquaint pet owners with the VetPen and its moving parts to help them understand how the VetPen works. Take this time to draw attention to specific components that might help to increase your clients’ confidence and help them avoid complications using the VetPen. (headline)Components of VetPen®
(visuals—display individual parts and how they move—take from administration video?)
Voiceover: For example, show how the dose selector allows your clients to provide precise doses simply by turning the dial. The VetPen does the work that previously required a sharp eye and a steady hand with syringes. Accuracy is less reliant on your clients.
(superimposed copy)Dose selector
(visual—highlight the dose selector on the pen body) 

(callout)Do not turn the dose selector back 
Voiceover: Point out that the multi-dose insulin cartridges make the reusable VetPen easier to use for your clients with active lifestyles. The insulin cartridge allows your clients to administer multiple doses with minimal preparation time. And once VetPen cartridges are primed, they may not need to be refrigerated.
Use this time to remind your clients that the Caninsulin in the cartridges is specially designed and approved for use in pets. 
(headline)Multi-dose insulin cartridge 
(visual—full pen image returns; the insulin cartridge is pulled away and isolated) 
Voiceover: While needles can be frightening for some clients, you may want to highlight the needles used with VetPen. Tell your clients that, “The needles are very sharp and specially lubricated to make injections easier for you and cause your pet little to no discomfort.”(headline)Specially designed needles
(visual—VetPen with cap off and needle on; pull away the needle with protective cap) 
Voiceover: Now you can walk your clients through the priming process and how to prepare VetPen before giving an injection. 
(headline)Priming and preparing VetPen® for use
Voiceover: Make sure your clients understand that air bubbles must be removed through priming when a new cartridge is placed in the VetPen. Tell them that, “If this step is skipped, your pet may receive an inaccurate dose that could affect your pet’s regulation.”(headline)Priming a new cartridge 
(copy)Remove any air bubbles from cartridge Prevent inaccurate doses
Voiceover: Emphasize to your clients the importance of preparing the VetPen before every injection. 
When demonstrating, tell your clients that 3 key steps must be performed before each injection to make sure their pet receives the selected insulin dose: Place a new needle on VetPen.Mix the insulin in VetPen until it is uniformly milky in appearance. Ensure the VetPen and the needle are working properly.
(headline)Preparing VetPen® before each injection

(copy)Place a new needle on VetPenMix the insulin in VetPenEnsure the VetPen and the needle are working properly
Voiceover: For more details on the priming and preparation process, refer to modules 4 and 5 of this training course.(headline)Modules 4 and 5 review more details of priming and preparing VetPen®
Voiceover: Now your client understands how to prime and prepare the VetPen for use, you can show how to select a dose and complete the injection. 
(headline)Dosing and injection
(visual—images of the dose selector dial and a pet getting an injection)
Voiceover: When explaining the injection technique, tell clients that, “You need to keep the needle in your pet long enough to ensure that it receives the selected dose.
Insulin dripping actively from the needle after removal from the skin may be a sign that the needle was not held in place long enough.”
(headline)Important injection steps
(copy)To ensure the pet receives the selected dose: Press the release button down fully Hold it in place until the arrow points to the start line Count slowly to at least 5 
Failure to complete these steps may lead to an incomplete injection. 
Voiceover: You can also provide your clients helpful tips for making injections more comfortable for your clients and their pets.  (headline)Injection tips
Voiceover: Tell your clients, “To keep your pet relaxed during injection, you can continue to reassure it.”(headline)Keep the pet relaxed
(visual—perhaps demonstration of a pet being petted while injected)
Voiceover: Tell your clients, “You can distract your pet’s attention away from the injection using a plate of food that is part of its diabetic diet. Your pet will come to see the food as a reward following the injection.”(headline)Distract the pet
(visual—perhaps demonstration of a pet being petted while injected)
Voiceover: Finally, your clients should praise the pet and possibly offer a treat after the injection.(headline)Praise the pet
Voice: Encourage your clients to have patience. Remind them that they can learn how to use VetPen successfully. Provide your clients with some suggestions on how to practice their injection technique. (headline)Practice injection technique
Voiceover: For more details on the injection process, refer to module 6 in this training course.(headline)Module 6 reviews dosing and injecting in more detail
Voiceover: Now that you have shown your clients how to give their pet insulin injections, review how to safely remove a needle after injection using the needle remover and how to dispose of used needles.(headline)Removing the needle
(visual—images of a needle being removed and disposed of) 
Voiceover: While we have gone through all the administration steps, remember that MSD Animal Health has developed a number of resources to assist pet owners using VetPen. When beginning to use VetPen, all pet owners should receive a VetPen starter kit that includes instructions for use. Additionally, your clients should receive a quick-start guide and full product instructions.(headline)Pet owner resources
(copy)VetPen® starter kitInstructions for use Quick-start guideFull product instructions
Voiceover: There are also resources developed specifically to help you train your clients. These include: An in-clinic reference guide A pet owner FAQ sheet A troubleshooting guide(headline)Clinic resources
(copy)In-clinic reference guidePet owner FAQ sheetTroubleshooting guide
Voiceover: Many of these resources may be found on our website at, including more information on VetPen and pet diabetes, as well as an instructional video to demonstrate to pet owners how to use VetPen.(headline)
Voiceover: This concludes module 9 of the Caninsulin VetPen training course. You should now have learned some tips on how to train your clients on using VetPen.
You can now continue on to module 10, which will guide you through how to promote VetPen to pet owners. 
(visuals: lifestyle photos for VetPen library)
(onscreen text)Continue to Module 10: Clinic support
(superimposed logo)Caninsulin® VetPen®
Music fades(superimposed logo)MSD Animal Health
(superimposed copy)Copyright © 2013 Intervet International B.V., a subsidiary of Merck & Co., Inc. All rights reserved.